Returns & Exchanges
We want you and your pup to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused gear in its original packaging. Our goal is to ensure every adventure starts with the perfect fit and style for your canine companion.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unwashed, hair-free items back in their original packaging with all tags attached to ensure a smooth inspection process.
Ship It Back
Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse team verifies the condition of your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing